Martin PelhamSep 12, 20224 min5 Easy Steps in Creating a Customer Journey MapA customer journey map is a visual way to show the touchpoints your customers have with your brand, and how you might best connect with them
Martin PelhamSep 8, 20224 minThe Customer Experience Is Defined By These Four Things: And This Is How To Get It RightLearn more about the four key areas that impact the customer experience - and how you can leverage them in your company.
Martin PelhamSep 8, 20224 minHow to Improve Your Customer Experience and Drive Business GrowthThe customer experience is no longer just about interaction with your brand, but how users feel when interacting with your business.
Martin PelhamSep 3, 20224 minWhat is the Difference Between a Customer Journey and a Buyer Journey?This article discusses the differences between buyer journeys or customer journeys, and explores successful implementations of each process.